A friend ordered a special gift for his fiancée from one of
those mail order houses. They took the order, his credit card info, delivery
data and assured him it would arrive in one week. That was important because it
was a bon voyage gift and she was leaving in ten days.
Of course, it never arrived and his friend flew away sans
gift. Naturally, he called to find out why. Out of stock was the reason but it
would be delivered the following month.
Next month he didn’t need it so he told her to cancel the order and
credit his card. That should have been simple, no? No.
For three months he was billed for this never received,
don’t-want-it-any-more-gift. And for three months he called their supposed Customer
Service for the credit. Each time he was assured it would be on his next bill. Not.
“I don’t care when you credit it. I’m not paying it!” said
he irately.
This charge was carried for yet another three months. He was
more than annoyed to see it as a pending credit every month. So, finally at his
wit’s end, he wrote a letter to the president of the company.
No one called, but – abracadabra – his next bill arrived
cleansed of the charge. Ah...the power of the pen. He was much too patient. He
should have written after month one.
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