ANOTHER SWEET REWARD

We have heard countless cable stories that frustrate consumers.  Some are even amusing such as this one. When we moved, we ordered cable service to be installed in both the living room and bedroom.  The service man did that but the cable box in the living room did not work. He claimed it would be up and running in a half hour. Two hours later, it was still not only not running, it wasn’t even walking.

I called the cable company and the representative said that there was a problem in my area – a typical response. I think they have a set menu of nonsensical answers. Interesting, I thought. Working in the bedroom but not the living room?  Most strange. Most absurd. I suggested that perhaps the cable box in the living room was a “lemon.” No answer. No functioning cable box. No TV.

So I called the company again (and went through the endless menu of options via a voice robot – you know those) and requested a supervisor. She told me a repairman was in the area and she would send him to my apartment.  No one showed up. I was now getting pretty miffed.

However, he did finally arrive the next day. I told him about the service problem in my living room to which he literally guffawed and laughingly said there was no service problem. He replaced the malfunctioning cable box and amazingly enough there was no problem in my living room and the TV worked.

Now for all this trouble, I called the cable company, told the representative this absurd story and said that I thought I deserved a little bonus – like three months free service. Success. No bill for three months.  Obviously, it pays not to be shy. Time Warner joined the Good Guys Hall of Fame.