Moving is traumatic enough but when the phone company does
silly little things like giving you a new number that had been someone’s fax
number and your new phone number rings every night between midnight and six
a.m. sending a fax that is obviously destined for someone else and I obviously
do not want, it’s more than annoying. Additionally, the fact that the phone company continued to send me bills
for my previous phone number for four months did not make me happy either.
How many times did I call their Customer Service to make
them correct these nuisances? I stopped
counting at ten. I could have been talking to the moon. They’ve got the “pass-the-buck-syndrome” down
to a science. This one says he/she can’t
help and sends you to someone else who also can’t help and on and on. I then knew one of the reasons this major
company’s stock was in the toilet.
Customer Service was dead.
So, a letter to The President of AT&T was in order. I briefly recounted this shaggy telephone
story and, you guessed it, this polite, apologetic, lovely man called. He was so sorry for all my inconvenience and
guaranteed he would see to it that the erroneous phone bills would stop immediately
and so would the faxes. And you know what?
He did. The man was obviously a
genius. So long unwanted faxes, so long
“not my bill” bills. The best part is
that he told me if I ever had any more problems, I should please call him on
his direct number and he would take care of it. This proves that the art of service has not really died. It’s simply hiding in The Presidents’
offices.
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